Major Australian tech company Atlassian has terminated 150 staff with a pre-recorded video, as the company pushes its AI-embedded customer contact solutions.
Yeah but that’s nothing new, companies have paid millions in research to make the perfect telephony menu tree to force people to hang up or get misdirected instead of actually talking to a person. This is a legit thing that several companies offer services over
That’s why there are 3 tiers of support
I guarantee they aren’t replacing tier 3 yet, meaning that problems the AI can’t solve will theoretically see a human
but its also designed to discourage people from seeing a human, by adding so many layers to the AI CS that you give up anyway.
Yeah but that’s nothing new, companies have paid millions in research to make the perfect telephony menu tree to force people to hang up or get misdirected instead of actually talking to a person. This is a legit thing that several companies offer services over
You don’t need AI for that