There’s a big difference between academically knowing how a person feels–in a disconnected way–and actually being able to relate to that feeling as if you were experiencing it yourself.
Empathy is defined as the ability to understand and share the feelings and emotions of another person.
You’re right that it’s trivial to find examples of bad people who understand the emotions and feelings of others, but it’s a lot harder to be a bad person when you can share those emotions and feelings yourself.
Trust me, I hear you on the algorithmic shit.
I dont think i have a single playlist set up, and almost exclusivly listen to albums cover to cover. All I really want is for a service to occasionally say “Hey you spent 60 hours last month listening to these 3 bands… check out these guys if you want something fresh with a similar vibe”
Spotify did a semi decent job of that, and it’s how I’ve discovered a few new bands, but paying $18/mo just to discover a few per year is not a great value proposition. I’d rather torrent a random album and then pick up some merch or concert tickets if I end up liking them.