I am leaning towards just pushing back on this and forcing my boss to explain how it is not fraud. Thankfully, my name is rarely attached to the quotes. I just build them, but it’s the sales rep name that goes on it.

I appreciate your input!

Good advice. I did start bcc’ing my personal email when talking about this.

Sorry. We configure the devices and provide ongoing support for them. To my understanding, the vendor doesn’t even sell the extra feature any more. I think they’ve replaced it with something else. But I think the short answer to your question is that there would be no way to have the vendor implement the feature without the customer knowing and that would lead the customer to find out they didn’t have it in the first place.

They decided that theyll just tell me what needs to go on the quotes and what price to set it at and then I do that. Most of the things I price out have prices defined for them already. I’m really just a dumb middle man in this process.

The fact that the customer might withdrawal I think is why he’s afraid to just be upfront with them on it.

I’d just say to think carefully about what is really your responsibility and what isn’t.

That seems fair, and is more or less the position my coworker took…still leaves a bad taste in my mouth.

I think only if they went directly to the vendor we’re partnered with for the product, but Im pretty sure that vendor requires customers to go through a partner like us.