bimbimboy@lemm.ee to Technology@lemmy.worldEnglish · 1 day agoHalf of companies planning to replace customer service with AI are reversing coursewww.techspot.comexternal-linkmessage-square165fedilinkarrow-up1857arrow-down16
arrow-up1851arrow-down1external-linkHalf of companies planning to replace customer service with AI are reversing coursewww.techspot.combimbimboy@lemm.ee to Technology@lemmy.worldEnglish · 1 day agomessage-square165fedilink
minus-squarerefract@lemmy.dbzer0.comlinkfedilinkEnglisharrow-up19·1 day agoThey fought him over ~700CAD. Thats wild.
minus-squareKrudler@lemmy.worldlinkfedilinkEnglisharrow-up1·8 hours agoIt wasn’t the $700 dude you have to know that.
minus-squarerefract@lemmy.dbzer0.comlinkfedilinkEnglisharrow-up1·8 hours agoI’m aware. The idea is it had to escalate for him to get to the point of suing them. If they’d just eaten the cost, it most likely wouldn’t have gone to court or come to light. Was my comment reductive? Sure… but that was the point.
minus-squareKrudler@lemmy.worldlinkfedilinkEnglisharrow-up1·edit-27 hours agoYes it’s very circular. You know it had nothing to do with the $700, it had to do with not opening precedent to a flood of future lawsuits. I probably would not have replied the way I initially did, but you framed it a $700, and it has nothing to do with it.
minus-squareM0oP0o@mander.xyzlinkfedilinkEnglisharrow-up13·1 day agoThey did the same for me when my mother passed (no AI, just assholes though).
minus-squareoh_@lemmy.worldlinkfedilinkEnglisharrow-up8·15 hours agoVery true. Air Canada doesn’t need AI to be terrible.
They fought him over ~700CAD. Thats wild.
It wasn’t the $700 dude you have to know that.
I’m aware. The idea is it had to escalate for him to get to the point of suing them. If they’d just eaten the cost, it most likely wouldn’t have gone to court or come to light. Was my comment reductive? Sure… but that was the point.
Yes it’s very circular.
You know it had nothing to do with the $700, it had to do with not opening precedent to a flood of future lawsuits.
I probably would not have replied the way I initially did, but you framed it a $700, and it has nothing to do with it.
They did the same for me when my mother passed (no AI, just assholes though).
Very true. Air Canada doesn’t need AI to be terrible.